Frequently Asked Questions

How long do your candles burn?

 

What do you use to make your candles?

 

How long will it take for my order to arrive?

Since our candles are made with 100% soy wax, then tend to burn much slower than the average candle. Our 4oz. candles burn 20-25 hours, our 8oz. candles burn 40-50 hours and our 16oz. candles will burn 75+ hours.


At Tule Fog we strive to create the best products possible using the highest quality ingredients. All of our products are crafted with domestically-grown, 100% soy wax, phthalate-free fragrance oils and cotton wicks. Our products are hand mixed, hand poured, hand labeled, hand packaged...you get the idea. We care a lot.


Orders are processed and shipped within 1-3 business days from our location in Castro Valley, CA. Once shipped orders can take 1-3 business days with USPS Priority Mail, 2-8 business days with USPS Retail Ground or can be delivered overnight with USPS Priority Mail Express.


Can I send candles as a gift?

Definitely! At checkout, be sure to select "yes" when asked "is this a gift?" Feel free to add a personalized message as well and our team will be sure to pass it along!


Am I able to return products?

 

Additional questions?

We accept refunds or exchanges of unused product up to 14 days from purchase. If you are at all unsatisfied with your purchase, please let us know and we are happy to make things right. Please email info@tulefogcandles.com with any questions or concerns.


Please visit our Contact page and send us a message!